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Logs |
  
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Logs |
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When supporting end users or administrators within mSuite, a key resource is the abundance of logs available. Text-based, these offer a granular view of client and server activity.
Log Rotation
The server logs are based upon a 7 day rotation, and client logs are configurable, but 3 days by default, so consideration should be given to getting access to logs as soon as any problem is reported.
This topic highlights key logging areas that can be used to troubleshoot software, hardware and connectivity issues, and should certainly form the basis of information supplied to CommonTime support when a 2nd level issue is escalated.
Default Log Location
Most logs can be found in the Logs subfolder of the mSuite5 program folder which will often be located at [Program Files]\CommonTime\mSuite5\Logs
Service Name |
Location (on mSuite server unless otherwise stated) |
Description |
CommonTime Logs |
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Chat Service |
mSuite5\Logs\Chat\{date}.log |
Sametime multi-client |
Client Agent Proxy Server (CAP) |
mSuite5\Logs\CAP\{date}.log |
Application deployment worker, Snapshot |
Configuration Server |
mSuite5\Logs\CdzConfigSvc\{date}.log |
Database access, report processing |
Connection Manager Server (CMS) |
mSuite5\Logs\CdzConnMgr\{date}.log |
Client\ServerComms\Authentication |
Device Management Server |
mSuite5\Logs\DMServer\{date}.log |
Enumerates application deployment |
File Replication Server |
mSuite5\Logs\FileReplication\{date}.log |
Connected with file replication server |
Installer Log |
C:\mSuite.txt |
Installation Log |
MMC Log |
mSuite5\mmc\{date}.log |
Logs console errors |
mNotes Server - Transaction (ITX) |
mSuite5\Logs\mNotes\Transaction\{date}.log |
Information Transaction eXchange logs |
mNotes Server - Server |
mSuite5\Logs\mNotes\Server\{date}.log |
Server based email\PIM session |
mNotes Server - Session |
mSuite5\Logs\mNotes\[ShortName]\{date}.log |
Individual user email\PIM session |
Notification Server |
mSuite5\Logs\NotificationServer\Logs\{date}.log |
ITX Push\Remote Kill |
Proxy (DMZ) |
C:\Documents and Settings\All Users\Application Data\CommonTime\Logs\Proxy\{date}.log |
Extension of Connection Mgr Server |
Proxy (Local) |
mSuite5\Logs\Proxy\{date}.log |
Extension of Connection Mgr Server |
Provisioning Portal |
mSuite5\Logs\ProvisioningPortal\{date}.log |
Provisioning logs |
Service Control Manager (SCM) |
mSuite5\ Logs\SCM\{date}.log |
mSuite service control start\stop & logging |
Other Logs |
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Windows Event Log |
Action : go to Control Panel > Administrative Tools > Event Viewer > Application (view) |
Service startup and failure information (Especially mNotes) |
Which logs to send to CommonTime?
Page url: http://msuitehelp.commontime.com/index.html?ct_ref_logs.htm