Introduction > Getting help

To get started, your main source of information should be this help file. It has been designed to provide all the information you will need for installing and administrating mSuite.

Please try the knowledge base at http://www.commontime.com/members/knowledge.aspx

If you can't find the answer to your question either here or in the knowledge base, please raise a support request using this form http://www.commontime.com/members/support_request.aspx

Before contacting support, please make sure that you really can't find the information you need here or in the knowledge base. Thanks!

•	The quickest way to display the help is to press F1 or the Help button - If context-sensitive help is available, it will be displayed automatically.

•	Most dialogs have a Help button that displays relevant information.

mSuite customers with current product maintenance or subscription can contact our support team by raising support requests from the web site http://www.commontime.com/members/support_request.aspx or by phoning the support team - the phone number is included in the email that contained your permanent software license key or subscription information.

Please only use the phone for high priority cases as this helps to maintain the general level of support for all of our customers.

Before contacting support, please make sure that you have checked this manual and the knowledge base located at http://www.commontime.com/members/knowledge.aspx

You can download a formatted PDF version of the entire mSuite5 Administration guide designed for printing at:

http://www.commontime.com/members/user_guides.aspx

Page url: http://msuitehelp.commontime.com/index.html?ct_intro_gettinghelp.htm